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Frequently Asked Questions
Booktel.in is a hotel discovery platform that helps customers find hotels across India, compare room prices, discounts, facilities, amenities, photos, and other important hotel information.
Booktel helps you discover hotels and view their latest room details and offers. When you select a hotel or click Book Now, you will be redirected to the hotel's official website to complete your booking.
No. Booktel does not collect hotel booking payments. All booking payments are made directly through the respective hotel's website.
Your booking is made directly with the hotel. The respective hotel is responsible for booking confirmation, room allocation, check-in, check-out, and other stay-related services.
For any booking-related issue, you must contact the hotel directly using the support or contact details available on the hotel's website.
Cancellation requests must be made directly with the hotel according to that hotel's cancellation policy. Booktel does not process booking cancellations.
Refunds are handled directly by the hotel according to its applicable booking, cancellation, and refund policies. Booktel does not collect booking payments and therefore does not directly process hotel booking refunds.
Participating hotels can manage their room prices, discounts, availability, facilities, and other information through their hotel management dashboard, with relevant information displayed on Booktel.
Yes. Customers can search for hotels using information such as destination/city, check-in date, check-out date, number of guests, and rooms.
Yes. Customers can create a Booktel account to access supported customer features and services.
Yes. Customers can submit ratings/reviews through supported Booktel or hotel website features, subject to applicable review rules.
Payment options are determined by each hotel. A hotel may provide Online Payment, Pay at Hotel, or other supported payment options on its own website.
The hotel is responsible for its rooms, facilities, services, availability, policies, and guest experience. Customers should review the hotel's details and policies before completing a booking.
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